Orders will be shipped by Myparcel and will be delivered at your door by Bpost.
We aim to ship your package from our warehouse within 1 to max. 3 business days. After shipment of the package, you will receive an email including a track & trace code. With this code, you can follow the delivery status of your order.
If you haven’t received your package after 10 business days, something went wrong. Contact our customer service via email@example.com and we will be glad to help you.We offer a free ‘standard’ delivery in Belgium from €150 - Use the code “150” in the check out! (No furniture!)
Delivery of our vintage furniture pieces is arranged by our personal transport company. We will contact you to arrange a delivery when it is suited for you. (During the day/ evening/ weekend)
CARGO BIKE DELIVERY
Thanks to the city of Mechelen we are able to deliver your online orders FREE (!!!) in the 2800 area.
Watch out ONLY in Mechelen not the nearby communes. SO ONLY POSTAL CODE 2800.
(Select the option ‘Cargo bike’ at the check out)
SHIPPING RATES - STANDARD DELIVERY
0-2kg 2-10kg 10-20kg 20-30kg Furniture deliveries
Belgium €5,99 €5,99 €8,99 €8,99 €69
Holland €7,99 €7,99 €9,99 €10,99 €169
Luxembourg €7,99 €8,99 €11,99 €14,99 €169
Germany €8,99 €9,99 €10,99 €10,99 €269
France €9,99 €13,99 €20,99 €22,99 €319
UK €11,99 €14,99 €19,99 €32,99 On Request
EU (1)* €18,99 €27,99 €41,99 €59,99 On Request
EU (2)* €19,99 €30,99 €45,99 €63,99 On Request
EU (3)* €30,99 €57,99 €97,99 €146,99 On Request
EU (4)* €32,99 €53,99 €85,99 €129,99 On Request
Norway €29,99 €33,99 €40,99 €49,99 On Request
Switzerland €23,99 €33,99 €49,99 €66,99 On Request
Canada €24,99 €36,99 €52,99 €73,99 On Request
Australia €35,99 €91,99 €168,99 €266,99 On Request
USA €21,99 €52,99 €110,99 €166,99 On Request
South-Africa €33,99 €54,99 €83,99 €120,99 On Request
*EU (1) (Italy, Denmark, Poland, Hungary, Spain & Sweden)
*EU (2) (Portugal, Czech Republic, Ireland, Greece & Finland,
*EU (3) (Bulgaria, Cyprus, Estonia, Lithuania, Latvia, Malta, Monaco, Romania, Slovenia & Slovakia)
*EU (4) Croatia & Austria
Ask us about shipping rates for the rest of the world!
STORE PICK UP
We offer you the possibility of picking up your package or furniture piece at our concept store in Mechelen.
When you buy a furniture piece we will always contact you via e-mail to arrange a pick up in the mentioned location.
You can mark the ‘I want to collect my purchase at the My Ex Boyfriend Store’ option during the ordering process.
My Ex Boyfriend Store
Shipping in 1-3 days.
We ship within 1-3 days, you will receive your package in 2-5 businessdays.
Get free shipping in Belgium on all standard orders over €50!
Happy customer service
at firstname.lastname@example.org or contact us via our social media
Check our international shipping prices or contact us to request a shipping price for furniture.
You can return your order under certain conditions.
- The product has to be in it’s original condition
- The articles should be unused & undamaged.
- All original labels should still be attached.
- Bath products have a non-return policy
- Returns are only refunded within 14 days.
Returning your package is at your own costs, unless the return concerns an incorrect or broken/ damaged delivery.
Return to this address
My Ex Boyfriend (Returns)
Send an email to email@example.com with the reason of your return + your trackingcode & ordernumber.
Refunds will be made - depending on the form of the original payment – Bancontact/ KBC/ ING/ Belfius/ PAY PAL..., within 14 days after receiving your package.
If you did not receive an answer from us within 14 days, contact our customer service via firstname.lastname@example.org
RIGHT OF WITHDRAWAL
The consumer has the right to inform My Ex Boyfriend of the withdrawal of their order, without payment of a fine and without mentioning a motif within 10 days after the delivery of the order.
Contact our customer service via email@example.com and we will be glad to help you if you need more info.