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Return policy

RETURN CONDITIONS

 

You can return your order under certain conditions.

  1. The product has to be in it's original condition
  2. The articles should be unused & undamaged.
      All original labels should still be attached.
  3. Bath products have a non-return policy
  4. Returns are only refunded within 14 days.
     

RETURN POLICY

 

  1. Returning your package is at your own costs, unless the return concerns an incorrect or broken/ damaged delivery.
  2. Return to this address

My Ex Boyfriend (Returns)
Onze-Lieve-Vrouwestraat 106
2800 Mechelen
Belgium

3. Send an email to hello@myexboyfriend.info with the reason of your return + your trackingcode & ordernumber.

4. Refunds will be made - depending on the form of the original payment – Bancontact/ KBC/ ING/ Belfius/ PAY PAL..., within 14 days after receiving your package.

 

If you did not receive an answer from us within 14 days, contact our customer service via hello@myexboyfriend.info

 

RIGHT OF WITHDRAWAL

 

The consumer has the right to inform My Ex Boyfriend of the withdrawal of their order, without payment of a fine and without mentioning a motif within 10 days after the delivery of the order.

 

Contact our customer service via hello@myexboyfriend.info and we will be glad to help you if you need more info.